FAQ

 

Frequently Asked Questions (FAQ)

 

  1. I forgot my password. How do I find it?

For security reasons, we are unable to access your password, but it’s very easy for you to reset it yourself. Click “Forgot your password?” Our system will then send you an email with a link that will allow you choose a new password for your account.

  1. Where do I find my receipts?

To view your receipts, click “Donation History.” (Note: you will need to log in if you haven’t already.) Here, you can view a list of all the donations you’ve ever made through this account.

If you do not have a SocietyDevelopment account, you can create an account to view past receipts. Just be sure to use the same email address you used before.

  1. How do I cancel or change my recurring donation?

If you need to cancel your monthly donations, simply login to SocietyDevelopment You can click “Stop/Cancel Recurring Donations” so that no more donations will be processed on your card. You can always set up a new recurring donation at anytime should you change your mind.

  1. I am having trouble making a donation. What do I do?

In order for SocietyDevelopment to protect the donations made on our site, we have strong security measures in place to guard against fraudulent transactions. Here are some common reasons that we might not have been able to process your donation:

  • The billing address you entered does not match the billing address associated with your credit card.
  • The security code entered does not match the one on your card.
  • The expiration date entered has either passed or does not match what your bank has on record.
  • Your bank has declined the charge.

Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct.

You can also try making your donation using an alternative payment method.

 

Security and Privacy:

 

  1. How can I be sure a project is legitimate?

All projects on SocietyDevelopment are thoroughly vetted for eligibility to receive grants. This means that these projects have satisfied the IRS guidelines for international grant making as well as the new voluntary guidelines for anti-terrorism set forth in the Patriot Act.

  1. What is SocietyDevelopment ‘s own privacy policy?

When you make a contribution to a project on societydevelopment.org, your name, billing address, email address, and credit card information are collected by one of our third-party credit card vendors (VeriSign or PayPal).While we encourage donors to share their name and address with the project leader in order to foster long-term relationships, donors may prefer to remain anonymous. In that case, SocietyDevelopment promises to maintain your complete privacy.

  1. How do I know my donation is secure?

All credit card donations are processed through Braintree, a secure third-party payment gateway for credit card payments, or PayPal; both are highly secure third-party payment systems. Because all transactions go through third parties, SocietyDevelopment does not store or retain credit card numbers. Further, we will never release your personal information to any outside party unless authorized to do so. All donations made through SocietyDevelopment are kept private over Braintree or Paypal’s secure networks.

 

About Society Development:

 

  1. What is SocietyDevelopment?

SocietyDevelopment is a fundraising website that gives social entrepreneurs and nonprofits from anywhere in the world a chance to raise the money that they need to improve their communities.

Select the projects you want to support make a tax-deductible contribution, and you’ll get email updates from the project so you can see how your gift is making a difference.

  1. What is SocietyDevelopment Time?

SocietyDevelopment Time is a new platform that connects you to volunteers from around the world. It allows professionals to share their skills and time with nonprofit organizations. The volunteers complete online tasks requested by the nonprofit partner: from technical, marketing, fundraising or social media advice to graphic design tasks. These volunteer links also create strong, on-going relationships between nonprofits and supporters.

2.1. Can I volunteer?

Yes! With SocietyDevelopment TIME you can support nonprofits around the world without leaving your office or home. By applying your time and skills you can help meet pressing, practical needs of grassroots nonprofits around the world.

  1. How has SocietyDevelopment managed to lower the fee?

In our previous fee model, nonprofits covered SocietyDevelopment’s entire fee, but we invited donors to cover it on their behalf. Both nonprofit partners and donors felt like they were charged the 5-11% fee, while in reality, only one was. In our new fee model, we’re explicitly sharing the fee between donors and nonprofits. We’ve reduced the amount charged to our nonprofit partners, and we invite donors to choose to help cover the rest.

  1. Why did SocietyDevelopment change the fee?

Your feedback is important to us and over the years, we have heard a lot of interest in a lower fee. Based on this, we spent the past year creating, and testing a new pricing model to ensure that you, our nonprofit partners, receive the same high-touch programs and services while also being able to better take advantage of fundraising on the SocietyDevelopment platform.  We are confident that this new model will both enable us to continue to grow our offerings while helping you to enhance your communications with your various networks; conduct more of your fundraising on SocietyDevelopment; and, most importantly, raise more funds to send directly to the programs that your organization.

  1. What does “nonprofit support fee” mean and how does this differ from the “processing fee”?

The “nonprofit support fee” refers to the costs associated with our many programs and services that ultimately drive more funding to our partners, in addition to the costs associated with keeping SocietyDevelopment running. The “processing fee” refers to the credit card, wire, and other transaction costs.

  1. How does SocietyDevelopment quickly find and disburse funds after disasters?

SocietyDevelopment has relationships with organizations in the world. When a natural disaster strikes, we reach out to our existing partners to determine the needs and our response, and we’re able to disburse money from our Funds within days, because we’ve already vetted these organizations and verified their banking information. We charge a 7% fee (+ 3.5% processing costs) on donations to our disaster Funds to help fund this preparatory work, so that we are ready and able to connect donors to vetted local organizations immediately after disasters.

 

Donate to a Project:

 

  1. I don’t see my favorite charity on SocietyDevelopment, why not?

Currently, SocietyDevelopment is an opt-in platform. Any equivalent organization can apply. Organizations interesting in joining SocietyDevelopment will need to fill out our online application, await application approval from SocietyDevelopment (less than 30 days), then post a project page on SocietyDevelopment.org.

We help organizations develop a fundraising plan and offer those tools, training, and other advice to support them in reaching their fundraising goals. Once an organization meets the thresholds, they get to become a permanent partner of SocietyDevelopment to continue fundraising. Organizations have many years to reach this goal but they will still receive the funds raised in the meantime.

  1. How does the money get to the project?

Every month, we compile all the funds a project has raised and send them to the organization by their choice of disbursement – check, wire transfer, bank deposit, or carrier pigeon (just kidding about that last one!).

  1. What happens if a project receives only a small proportion of the funding it requests?

Often, the projects listed on SocietyDevelopment have other sources of funding. The donation options listed on every project page provide an idea of what each organization can accomplish with many different levels of funding. All funds donated through SocietyDevelopment will be spent on the activities detailed on the project page, and every organization takes responsibility for reporting on those activities, even if they haven’t met their fundraising goal yet.

In very rare cases, the funds donated to a project are not enough for an organization to go forward with any part of their planned activities. If a project cannot move forward with the funds they’ve received, the project will be removed from the website and donors will be notified. Donors will receive a SocietyDevelopment Gift Card in the amount of their original donation, and SocietyDevelopment will suggest similar projects already in implementation that donors could choose to support with their Gift Card.

  1. How do I know my donation is being put to good use?

Each organization that applies to SocietyDevelopment is vetted by our team of skilled nonprofit investigators. They carefully review all financial and organizational documents of each organization to ensure that they use the funds as they stated. Additionally, we send a member of our team to each organization once every 3 years to check on them in person.

Don’t believe us? See for yourself! Here at SocietyDevelopment, we believe it is important for donors to have real, human relationships with the people leading the projects they are funding. We give donors the option to share their contact information with the project leader or to remain anonymous. The information shared may include their name, phone number, and possibly mailing address. In addition, every project on our site includes the contact information of the project leader, giving donors the opportunity to establish a relationship with the people behind the project page.

Project leaders post project updates directly to SocietyDevelopment.org on average every 3 to 6 months. Project updates will be emailed to donors automatically unless they have unsubscribed from these emails.

  1. How does SocietyDevelopment decide which project appears at the top of various browse and catalog pages?

The order in which projects appear on “Browse” and catalog pages is dynamic and changes every day. SocietyDevelopment ranks projects according to how close a project is to its goal, when the project was posted, and how frequently project updates are posted. This encourages project leaders to promote their projects actively and keep their project information up to date, which helps increase the overall visibility of their projects and helps them generate even more donations.

  1. How do I sign up for Project of The Month Club?

To enroll in Project of The Month Club, go to SocietyDevelopment.org and enter the monthly amount you would like to give in the box at the top of the page. Then click the orange “JOIN” button and complete your transaction on our checkout page. In order to complete your monthly donation, you’ll need to enter a password to create an account on SocietyDevelopment, which will allow you to manage your Project of The Month Club membership and track your donations. You can pay for your monthly donation with a credit card (including Visa, MasterCard, Discover, and American Express) or PayPal.

  1. When will I be charged for my monthly donation?

Once you complete your transaction, your card will be charged this amount immediately, and then will automatically be charged the same amount on the same day of each month going forward. For instance, if you set up your monthly donation on January 10th, then all future donations to the project of the month will post to your credit card on the 10th of each subsequent month until you cancel your monthly donation. Funds collected during each calendar month will be used to make an aggregate donation to the Project of The Month for that month.

  1. How do I change the amount of my monthly donation?

Through your SocietyDevelopment profile, you can easily change the amount of your Project of the Month membership donation. In the top right corner of the website, select the profile icon (or log in). Under “My Profile,” choose the “Donations” tab and find the monthly donation you wish to change. Changes will take effect with your next regularly scheduled monthly payment.

  1. I need to change the credit card I am using for my monthly donation. How do I do that?

Go through your SocietyDevelopment profile; select the “Donations” tab, and “Edit/Update Billing Info.” You can enter new credit card/billing information here.

  1. Will I receive a tax receipt when my credit card is charged each month?

When you set up your Project of the Month membership, you will be charged for the first month’s payment, and will receive a receipt at that time. You will receive a receipt after the initial transaction, but not after each subsequent monthly donation. However, through your SocietyDevelopment account, you can access your donation history at any time and get a snapshot of your total donations made to date. And, in January of the coming year, we will email you an aggregated receipt for tax purposes reflecting all of your donations during the year.

  1. Can I give Project of the Month as a gift?

Yes! Project of the Month is a great gift idea. It allows you to give a gift that someone will remember for months to come. On societydevelopment.org, you’ll see an option to “Send a gift subscription to the Project of the Month Club to a friend on my behalf.” When you set up a monthly donation in honor of someone, the person you designate will receive a tailored email explaining the program and acknowledging that the gift is from you, and then they will receive all of the program updates.

  1. How do I cancel my Project of the Month membership?

No strings attached! Cancel any time. Project of the Month members make a big difference for the projects they support, so we hope you’ll choose to keep giving. However, if you wish to cancel your Project of the Month monthly donation, you can do this through your SocietyDevelopment account. If you terminate your monthly donation and wish to restart it, simply go through the process described above to set up a new monthly donation. All donations are backed by the  SocietyDevelopment Guarantee. If you don’t like the Project of the Month, we’ll give you a gift card for the same amount that you can give to another project that you do want to support. If for any reason you are dissatisfied with your membership and wish to discuss your concerns, please contact us.

 

Donation:

 

  1. What are the methods of payment?

We try to be flexible, so we currently accept credit/debit cards, checks, PayPal, bank wire transfers.

  1. Is there a minimum donation?

The minimum donation is $1 USD or 10 NPR.

  1. Can I donate goods to a project instead of money?

Unfortunately, SocietyDevelopment does not facilitate the donation of material goods; however, another organization called specializes in product donations. We recommend contacting them if you have materials you would like to give.

  1. Can I donate anonymously?

Of course! We understand your desire for privacy and take it very seriously. During the check-out process, you may select to make your donation anonymously. SocietyDevelopment will still ask for your name, billing address, and email for tax purposes, but we won’t share any of this information with the project to which you have donated. You will still receive thank you emails and project reports if you request them, but the people behind the project will not know your name or any personal information.

  1. I just tried to make a donation and my credit card was rejected. Why?

In order for SocietyDevelopment to protect the donations made on our site, we have strong security measures in place to guard against fraudulent transactions. Here are some common reasons that we might not have been able to process your donation:

  • The billing address you entered does not match the billing address associated with your credit card.
  • The security code entered does not match the one on your card.
  • The expiration date entered has either passed or does not match what your bank has on record.
  • Your bank has declined the charge.

Unfortunately, we are not able to reattempt a transaction once it has been declined. We encourage you to submit your donation again, double-checking that your zip code, billing address, and credit card details are correct. If you continue to experience problems donating, please let us know, and we’d be happy to help!

  1. Is there any way to keep track of my donations?

Yep! When you give through SocietyDevelopment, we’ll you ask to share a few pieces of information with us, like your name and email address, so we can create a profile for you. This profile will allow you to keep track of your giving history and access project updates. Additionally, we’ll send you a receipt for every donation you make to SocietyDevelopment.

  1. What if I’m not satisfied with my donation?

We want you to be wildly, over-the-moon happy with your donation. If you’re not, let us know! Through SocietyDevelopment Guaranteed, SocietyDevelopment promises donors complete satisfaction with every facet of the donation process. If you aren’t satisfied with your donation experience, SocietyDevelopment will provide money back in the form of a gift card that can be used to support another project on SocietyDevelopment.org.

  1. How do I donate by cheque ?

Make cheques payable to: SocietyDevelopment. On the memo line, please write the Project ID or Name. If you would like to get email updates on the project, please also write your email address.

SocietyDevelopment accepts any cheque in NPR (Nepali Rupees) . Not in the US ? No problem. SocietyDevelopment also accepts cheques in any currency for donations equivalent to $200 USD or 1000 NPRmore.

Please mail the cheque to:

Society Development Foundation,

Maitighar, Kathmandu, Nepal

Contact No: +977-14251420

E-mail: info@societydevelopment.org.

  1. How do I donate by wire transfer?

To make a donation via bank wire transfer, use the information below. For both domestic and international transfers, please indicate in the notes field that this is a donation to the name of the project that you want to support.

Bank Name: Nabil Bank Limited

Bank Address: Anamnager, Kathmandu, Nepal

Account Number: 4801017500933

Account Name: Society Development Foundation

SWIFT Code: NARBNPKA

 

  1. How do I cancel my recurring donation?

If you need to cancel your monthly donations, simply login to societydevelopment.org. You can then click “Stop/Cancel Recurring Donations” so that no more donations will be processed on your card. You can always set up a new recurring donation at anytime if you change your mind.

  1. How do I update the billing information on my recurring donation?

If you need to update your billing information, simply login to societydevelopmen.org. On the right-hand side of the page, you’ll see all of your billing information. Click the button that says “Edit” underneath your credit card information, and you’ll be able to enter your new billing details. Then, click “Continue” to save your updates!

  1. If I write a cheque, can I avoid the 3.5% processing fee?

While we don’t always incur third party costs for processing cheques, we do incur additional staff costs to process cheques.  Many crowdfunding platforms don’t accept offline payments (including cheques) because of the additional costs associated with them. As a service to our nonprofit partners and donors, we are planning to continue to offer cheque processing, but will charge a 3.5% fee to offset the costs.

 

Account Help:

 

  1. I forgot my password. How do I find it?

For security reasons, we are unable to access your password, but it’s very easy for you to reset it yourself. Click the link in the top right hand corner of our site that says “Login.” When you do, enter your email address and click “Forgot your password?” Our system will then send you an email with a link that will allow you choose a new password for your account.

  1. I tried clicking the “Forgot your password?” button several times, but I haven’t gotten an email yet. Why not?

Unfortunately, it normally takes several minutes for our system to generate a link and send it so you can reset your password. If you click the button several times, it’s still trying to generate new links for you. In this case, please be sure to use the most recent email we will have sent you, as the other emails will no longer be valid. If you still do not see a password reset email in your inbox after several minutes, please check your SPAM filter as some privacy settings restrict mail from unknown addresses.

  1. Where do I find my receipts?

To view your receipts, simply login to societydevelopmen.org where you will be directed to the tab that says “Donation History.” Here, you can view a list of all the donations you’ve ever made through this account. You can then find each donation you’ve made and click the link that says, “View original receipt.”

 

Apply to Society Development:

 

  1. What is an EIN?

Every organization must have an employer identification number (EIN). An EIN is a nine-digit number that identifies the organization to the Internal Revenue Service (IRS). An EIN is not a tax-exempt number, which is generally assigned by a state agency.

  1. How do I know if my organization is eligible for SocietyDevelopment?

SocietyDevelopment accepts applications from registered nonprofit organizations and individual around the world. Organizations must be able to show a track record of project implementation. Organizations must pass through our due diligence process.

  1. Application Requirements

Organizations requirements documents: 

If your documents are not in English, you will also be asked to provide English translations; we accept unofficial translations, including those made with Google Translate:

  1. Program Materials: Please upload materials that show your organization’s activities and achievements. We would like to see what you’re doing, how you’re doing it, and who you’re helping. Examples of good program materials include: annual reports, brochures, newsletters, or news reports about your organization.
  2. Letter of Reference: We’d like to hear from one of your organization’s supporters! The letter of reference should come from someone who has seen or experienced your work and impact, such as funders, partner organizations, prominent community members, or program beneficiaries. We cannot accept letters from family members or anyone directly involved in your organization such as staff, volunteers, or board members. The letter should be written within the past 3 months and addressed to SocietyDevelopment, and should include an email address and a phone number so we can contact the referrer if necessary.

Note: If your organization was referred to SocietyDevelopment by a corporate partner, you will not be asked to provide letter of reference.

  1. Certificate of Government Registration: This document should be issued by a government office. It’s the document that shows that your organization is registered as a charitable organization in your country.
  2. Founding Document (with Dissolution Clause): Please upload complete version of your founding document, such as a Constitution, Articles of Association, Memorandum of Understanding (MOU), Charter, By-Laws, Trust Deed etc. This document should be stamped by a government agency or signed by your Board Members so we can confirm that it has been adopted by your organization. The founding document should also contain a dissolution clause that explains the disposal of your organization’s assets in the event of dissolution. Alternatively your organization’s dissolution may be described by country law; if this is the case, you will be asked to state the law that provides for the disposal of assets in the event of dissolution.
  3. Financial Documents (1 years of Financial Statements and a Current Year Budget): Please upload financial statements for the last two fiscal years. The statement can be audited or unaudited and must show where your organization’s money comes from (the sources of income) and how money is spent (expenses). You will also be asked to upload a budget for the current year which also shows your planned sources of income and expenses.
  4. Disbursement Information: Please provide information for a bank account that can receive funds for your organization.
  5. Names of Senior Staff and Board Members: Please provide the names of your organization’s senior staff and Board Members.
  6. Terms and Conditions: Please review and indicate your agreement to each of these items: SocietyDevelopment Terms & Conditions, Anti-terror Certification, Non-discrimination Policy and Due Diligence Affidavit.
  7. I have additional questions about the application process, who should I contact?

For questions about the application process email the Partner Services Team at info@societydevelopment.org.  You can also reach us via telephone at +977-01-4251420.

  1. How long is my due diligence application valid?

Your due diligence is valid for two years after the date of approval of your application. All organizations must submit a renewal application two years after their first approval date. We know that’s a long way away, but we will remind you via Project Entry and email sixty days before the renewal deadline.

  1. Do I need to complete my application all at once?

No, SocietyDevelopment’s online application allows you to start an application and save along the way. You can exit the application at any time, just be sure to click “save.”

  1. I am registered nonprofit outside of the Nepal, can I still apply?

Yes! About fifty percent of SocietyDevelopment’s partners are internationally registered organizations.

Organizations registered in a country other than the Nepal are asked to provide the following documents:

If your documents are not in English, you will also be asked to provide English translations; we accept unofficial translations, including those made with Google Translate:

  1. Program materials
  2. Letter of reference
  3. Certificate of government registration
  4. Founding document (with dissolution clause)
  5. Financial documents (1 year of financial statements and a current year budget)
  6. Disbursement information
  7. Names of senior staff and board members
  8. Terms and Conditions

 

  1. Can I mail a paper copy of my application materials to SocietyDevelopment?

SocietyDevelopment’s application is entirely online; unfortunately we cannot accept applications on paper. You can attach digital files to the application including PDF, Word, Excel, PowerPoint, and images.

  1. Can more than one person complete the application? Can I give access to the application to someone else?

Yes, please email us at info@societydevelopment.org with the name and email address of the person who should also have access to your application.

  1. Do I need to complete the application in English? Do I need to translate my documents into English? Does the translation need to be official?

The application must be completed in English. Documents (such as the government certificate, organizational documents, financial statements, and budgets) that are not in English must also be translated into English. However translations do not need to be official or notarized. We accept informal translations, including translations made using Google translate, if it is the fastest and easiest translation method for your organization.

  1. I am not a registered nonprofit organization can I still apply for SocietyDevelopment?

SocietyDevelopment only works with registered nonprofit organizations, although we have a number of organizations that are not registered and work directly with a fiscal sponsor.

  1. What is a fiscal sponsor?

If your organization is fiscally-sponsored you and your fiscal sponsor will both be required to submit applications. When you start your application indicate that you are not a registered non-profit and that you are fiscally-sponsored by a registered nonprofit. SocietyDevelopment will be in touch with your fiscal sponsor to validate the relationship. Both the implementing project and the fiscal sponsor will be required to submit due diligence applications.

  1. How many program materials should I submit?

While there is no limit to the number of program materials you can submit, SocietyDevelopment prioritizes the quality of program materials much more than quantity. For example, a thorough annual report may be enough program materials for one organization, while another organization may need to submit three different documents to provide the same amount of information.

  1. The application field for mission says 250 characters. Do I need to fill up the entire 250 characters?

You do not need to complete the 250 character maximum. We put a limit, but there is no minimum to how you phrase your mission.

  1. I have a balance sheet that shows my organization’s assets, is this a sufficient financial report?

A basic balance sheet is likely not an acceptable financial report. Financial reports must detail sources of income (ex. individual donations, grants, events, fundraisers, etc.) and expenses (ex. salaries, programmatic activities, fundraising costs, etc.).

  1. Will you accept bank statements as financial reports?

A bank statement is not an acceptable financial report. Financial reports must detail sources of income (ex. individual donations, grants, events, fundraisers, etc.) and expenses (ex. salaries, programmatic activities, fundraising costs, etc.).

  1. I do not have a bank account in my organization’s registered name, is that OK?

Per SocietyDevelopment policy we only distribute funds to a bank account in the registered name of the charitable organization. We will not distribute funds to accounts in the name of individual persons or organizations other than the registered charitable organization.

  1. How do I know who to include as senior staff in the application?

SocietyDevelopment considers senior staff to be anyone within your organization who can make decisions about organizational spending.

  1. The application has rejected my document for upload because it is too large, what do I do?

We suggest that you compress the file to make it smaller. There are many tools online to do so, one example is Small PDF.

  1. My organization is recently founded and we only have one year of financial reports, can we submit one year?

SocietyDevelopment requires three years of financial information. If your organization has been founded within the last year and only has one year of financial reports, please submit the financial report along with budgets for the next two years.

  1. What is the status of my application?

You can check the status of your application at any time by logging into www.societydevelopment.org. Once you login, click on “Application” from the dropdown menu on the right. The status of your application will appear in the top right corner of the website.

  1. How do I find my SWIFT code?

Therefore, SocietyDevelopment requires a SWIFT code to transfer funds. You may obtain your SWIFT code by contacting your bank branch. If possible, please try to use the branch specific code. You can also look up your bank’s SWIFT code by performing a BIC search at www.swift.com.

 

Nonprofit Partners:

How to Create a New Project?

  1. Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  2. Click on your name in the upper right-hand corner and choose ‘My Dashboard’’ from the drop-down menu.
  3. This will bring you to your Dashboard. Once here, scroll down below your active projects to the Add a New Project button.

Remember to click “save and submit” when you are done. We will review your project within 3-4 business days.

  1. How to Make a Great Project Page?

  • Make the project title clear, concise, and descriptive of your project.
  • Tell donors how they can help.
  • Use a jargon-free, project-specific summary.
  • Make sure your project description is easy to understand.
  • Include a range of donation options, for example $10 to $250. There must be a donation option under $50
  • Post an achievable and reasonable funding goal. Anything over $100,000 requires that you attach your organization’s budget!
  1. How to Edit Projects?

  2. Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  3. Click on the circle right-hand corner and then click on ‘My Dashboard’.
  4. This will bring you to your Dashboard. Once here scroll down to your active projects.
  5. On the right side of your project, you will see an orange button that says “Edit Project”. Click that to enter the editing manager for your project.

Remember to click “save and submit” when you are done. We will review your project within 3-4 business days.

  1. Can I Post Additional Projects?

Partners, Leaders, and Superstars are welcome to submit numerous projects through SocietyDevelopment. There is no limit to how many projects you can post; however, we recommend that you wait until you are comfortable updating and promoting your project and have begun to foster relationships with your donors before posting several projects. Remember that organizations must post separate quarterly project reports for every project on SocietyDevelopment’s site.

  1. How to Deactivate Your Project?

You should only deactivate a project if you are no longer participating in the work described, or your organization is no longer able to fundraise on SocietyDevelopment. Otherwise, you should make edits to your projects and create new projects before choosing to deactivate a project.

If you wish to deactivate a project:
  1. Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  2. On your Organization Dashboard, find the project you would like to deactivate and click the “deactivate project” link.
  3. Select your final project report to send to donors.
  4. Select a project to roll over any recurring donations the deactivated project had.
  5. Click submits, your project will become inactive shortly.

 

  1. How to Post a Project Report?

As a SocietyDevelopment Project Leader, we ask that you update your SocietyDevelopment donors 5 times a year on the progress of your projects .

  1. Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  2. Click “My Dashboard” at the top of the page.
  3. Scroll down to the project you want to report on and click the button “Add a Report”
  4. Follow the instructions on screen to draft and submit your report.

You can also email us your report. Instructions for emailing reports can be found.

  1. How to Make a Great Report?

Great project reports help you build relationships with your donors. To give feedback to our partners about reports, we rate every report we approve on a 5-point scale. The questions we keep in our mind as we rate the report are:

  • Is the report on-topic? Make sure that your reports are focused on offering updates or telling stories about the appropriate project.
  • Is it written for the target audience? Your reports go to every donor who has ever donated to the project (and is still subscribed to emails), so make sure that when you write your report, you write it with them in mind: “You, the donor, made this happen!” Keep reports concise and engaging. The average report is 500 words.
  • Is the report emotionally compelling? Include pictures and stories of beneficiaries. Or, even better, let the people you serve tell their own stories, in their own words! Don’t just tell a story form your own perspective: share stories told by the community you serve and by the donors who are having an impact. This helps people relate to the cause and feel emotional ties to your project. Did you know that reports that include multiple perspectives raise three times more money? Read more on our blog.
  • Does the report include high-quality photos? Make sure to include close-up, vibrant photos of your project or beneficiaries as these help donors visualize the impact that your projects are having on their communities.
  1. What are SocietyDevelopment’s reporting requirements?

SocietyDevelopment requires that organizations post project reports for each of their projects every three months to remain on the site. Those organizations that do not comply will be first warned and subsequently made unsearchable on the site.

SocietyDevelopment promises donors direct communication from project leaders so they can see the impact of their donations. Project reports are critical to establishing long-term relationships with donors on SocietyDevelopment.

  1. What are Project Report Ratings?

Staff members rate your projects on a scale from 1 (poor) to 5 (excellent).  Ratings are meant to provide you with feedback about how your report compares to others on SocietyDevelopment. These ratings are not public and do not currently affect your rating on the site.

  1. What to Avoid in Project Reports?

Project reports must contain content specific to the project. The focus of the report should be on updates to the project or stories of beneficiaries.

We ask that project leaders keep the following policies in mind when writing project reports:

  • Avoid political advocacy and give background information only as relevant and factual. This is a grey area, but we ask you to toe the line respectfully. If you are unsure if your report has crossed the line, we’d be happy to review your report or answer your questions at info@societydevelopment.org
  • Do not solely solicit donations from donors in reports. While you may mention upcoming events like matching campaigns, reports cannot only contain solicitations for donations.
  • Do not contain links to other donation methods as this may confuse potential donors. SocietyDevelopment reserves the right to remove links to donation options other than SocietyDevelopment that are included in your report.
  • Take care to protect the privacy of beneficiaries. Out of respect for the privacy of our beneficiaries, we ask that project leaders do not share beneficiary last names. You may share the names of staff members, but please ask permission before you share the last names of volunteers.
  1. What does it mean if my Project Report is rejected?

Reports that include elements that we asked you to exclude or otherwise don’t meet our criteria will be rejected. When we reject reports, it’s often because they have broken URL links or share beneficiary names, and we include a reason outlining what element might need to be fixed. Please make necessary changes and then resubmit the report for review.

  1. How long should I make my Project Report?

Project reports should be about 4 paragraphs in length. Be concise but specific. Donors like to get straight to the point about how their money is having an impact!

  1. What are personalprojects?

A personalproject is a short-term fundraising effort to help achieve a specific activity or support a specific individual. Personalprojects are a great fundraising tool that helps you capture the attention of donors with a specific, actionable goal and an urgent giving deadline. Here are some important details about personalprojects:

  • A personalproject has 90 days to become funded. After the 90 day period it will expire.
  • Personalprojects are tied to a parent projects (parent projects are like projects you currently have on the site and your parent project can be a project you already have up).
  • A parent project must be uploaded and approved before entering personalprojects.
  • Organizations may have 5 personalprojects active on the SocietyDevelopment.org site at anytime.
  • Reporting is different as well. Personalprojects require one report either after funding or after 90 days of expiration, whichever comes first.
  • Personalprojects receive additional points in SocietyDevelopment’s project ranking, making them more likely to be seen by potential donors.
  1. How to Post Personalprojects?

  • Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  • Click “My Dashboard” at the top of the page.
  • Scroll below your active projects and click “Add a New Project”.
  • Choose “Personalproject” under project type.
  • You must choose a parent project from the drop-down menu of projects your organization has on SocietyDevelopment.
  • Follow the on screen directions to fill in the information for your new personalproject.
  • Remember to click “save and submit” when you are done. We will review your project within 3-4 business days.
  1. How to Duplicate a Project?

  • Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  • Click “My Dashboard” on the top of the page.
  • Scroll down to the list of your active projects and choose “View All Projects” on the top right hand side.
  • Hover of the Project name and select “Duplicate Project”.
  • Follow the on screen directions to duplicate the project.
  • Remember to click “save and submit” when you are done. We will review your project within 3-4 business days.
  1. How to Increase Project’s Fundraising Goal?

  • Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  • Click “My Dashboard:
  • Scroll down to your list of active projects
  • Click the “Edit Project” button on the right hand side of the project.
  • Update the fundraising amount. Remember, anything over $100,000 must include the organization’s budget.
  • Remember to click “save and submit” when you are done. We will review your project within 3-4 business days.
  1. Are There Limits on Fundraising Amounts?

Yes, projects may not request more than $1 million on SocietyDevelopment ‘s site. However, any project budget larger than $100,000 will be asked to provide a detailed budget.

  1. How much money should I request for my project?

We suggest that you think of post a funding goal that reflects your fundraising goal on SocietyDevelopment, not the total amount necessary to implement a project. You can use the fundraising goal to motivate donors to help you achieve your goals on the site. Reminder: if your fundraising goal is more than $100,000, you must attach a budget.

We have found that donors respond to small, manageable funding goals.  Also, it is to your advantage to post a smaller budget.  Twenty percent of your project’s ranking is determined by how close your project is to its fundraising goal.

  1. How long can projects remain on the SocietyDevelopment?

Projects can remain on SocietyDevelopment.org until they are fully funded as long as project reports are submitted every months and the necessary due diligence documentation is submitted every two years.

  1. Will my project be fully funded?

Numerous projects have been fully funded on SocietyDevelopment ‘s site. However, SocietyDevelopment does not guarantee that your project will be funded. SocietyDevelopment is working hard to drive individual and corporate partners to the site but it’s up to you and your organization to take advantage of this opportunity to attract new donors and bring old donors to the website.

  1. Why does my project say “funded”?

Your project will be labeled as “funded” and can no longer receive donations if:

  1. Your project has reached its funding goal; or
  2. Someone from your organization requested to deactivate the project.
  3. Why does my project say “retired”?

Your project will be labeled as “retired” and can no longer receive donations if:

  1. A project report has not been submitted in every month;
  2. If your organization has not updated its due diligence documentation in more than 2 years; or
  3. If your organization did not meet the fundraising thresholds in the on boarding process.

 

  1. Can I post a project report for a “funded” or “retired” project?

Yes, you can post a project report for a “funded” or “retired” project! To post a report:

  1. Login to your SocietyDevelopment account. If you have forgotten your password, please follow the instructions.
  2. Click “My Dashboard from the top of the page.
  3. Scroll down to your Active Projects and click “View All Projects”.
  4. Find the project you wish to report on, hover over the title and click +Report.
  5. Follow the instructions on screen to draft and submit your report.

 

  1. Can I reactivate a “funded” project?

If your project was set to “funded” because it reached it’s funding goal, then you are welcome to increase your fundraising goal for this project or post a new project through your dashboard.

  1. Can I reactivate a “retired” project?

In most cases, projects are eligible to be reactivated.

  1. If your project has been deactivated because your organization has not submitted monthly project reports: Your organization can reactive your project by submitting a project report through your Dashboard. Scroll down to your active projects and click “Add a Report” next to the project that is overdue.
  2. If your organization did not meet the fundraising thresholds in the on boarding process: Unfortunately, your project is not eligible to be reactivated.
  3. Your organization has not updated its due diligence documentation in more than 2 years: Your organization is eligible to reactivate its project(s) by completing the due diligence renewal process.
  4. Who sees my Project Reports?

Donors are the intended audience for project reports and all the project reports you send out will go to every donor that has donated to your project (and who is still subscribed to the emails). By default, project reports are automatically emailed to your donors at 12 pm Eastern Time the day after the report is approved. You can also choose to change the timing that reports are sent out to donors by selecting a specific time at the bottom of project report editor, right above the “Save and Submit” button. You can see the reports for your organization by clicking “Reports” on the left hand side of your Dashboard.

  1. When is my Project Report due?

Your first project report is due 3 months after your project is posted on the site.  Subsequent reports are due 3 months after the previous report was posted. You can always find the due date for your next project report next to your project in your Dashboard.

The Project Leader designated on your project page will receive four email notifications about project report due dates. The first email will be sent out two weeks before it is due, the second the day before, the third the day after, and the fourth notification two weeks after the report was due. Consistently late project reports can hurt your Partner Rewards status. You can see at the bottom of your Project Entry when your next report is due. We also recommend that you mark due dates on your calendar as a personal reminder.

  1. How do I add a photo to my thank you notes?

From your SocietyDevelopment Dashboard:

1) Click “Thank Donors” on the top right hand side of your dashboard. This will take you to your donation manager.

2) On the right hand side, you will see the “Thank You” column. It will either say “Sent” or “Unsent” to show you who has not yet been emailed. Click the word to access the thank you note template.

3) Scroll under the text of the thank you email and click “Add” on the right-hand side.

4) Go to the bottom of your template and click “Choose an Image”

5) make sure your image is .jpeg and high quality.

  1. How to Create Thank You Templates?

From your SocietyDevelopment Dashboard:

  1. Go to your SocietyDevelopment Dashboard and on the right hand side you will see a “Thank Donors” button. This will take you to your donation manager.
  2. On the right hand side, you will see the “Thank You” column. It will either say “Sent” or “Unsent” to show you who has not yet been emailed. Click the word to access the thank you note template.
  3. Scroll down past the main text box and click on “add” in the templates section. From here you can start creating personalizing thank you templates!
  4. If you want to add an image, go to the image section below the main text box and click the “Choose an Image” button to upload a photo of your choosing. If you have trouble uploading your photo, try renaming the image without any spaces and re-uploading.

Be sure to save the template as something you remember to make it easy to use the next time!

  1. How should I be communicating about the fee to my donors?

Feel free to communicate the new, lower fee with your donors! Knowing that fundraising on SocietyDevelopment is just one of the many activities that you’re juggling, we want to make any communication about the fee reduction as easy as possible. That’s why we drafted a sample email and one page handout for you to use when discussing your SocietyDevelopment partnership with your staff, board members, and other supporters.

  1. How is the fee shared with my donors?

Your donors’ experience on SocietyDevelopment will remain largely unchanged. While making a contribution, donors will be offered the opportunity to make an optional donation to SocietyDevelopment, in the same way that they were previously invited to add on to their donation to cover your fees. The core difference here will be that donations made to SocietyDevelopment will not further reduce your fees but will instead support SocietyDevelopment’s efforts to provide you with high-quality programs, services, and fundraising opportunities.

  1. What is my fee if a donor decides not to add a donation to SocietyDevelopment?

Your fee remains fixed regardless of whether or not your donor adds a donation to SocietyDevelopment. We at SocietyDevelopment are, however, grateful for those who choose to add a contribution as these are critical to continuing our high-touch programs and services.

  1. If we receive donations under the corporate category, do all additions by donors go to SocietyDevelopment?

Fees connected with corporate campaigns can vary greatly.  In many cases these donations are not made on SocietyDevelopment.org, and donors don’t have the choice to add an optional donation to SocietyDevelopment. Instead, any fees are pre-negotiated with corporate partners, and are therefore have pre-established fees.

 

Fundraise on SocietyDevelopment:

 

  1. How do I send in my project for the open competition?

SocietyDevelopment has an online Project Entry system which includes options to upload photos, include a video, and write up the description of your project. You can start collecting the information right away and then enter it into the Project Entry system when you are ready. SocietyDevelopment does not accept project proposals via email.

  1. What are the requirements for completing the open competition?
  2. Complete the online application and be approved by SocietyDevelopment ‘s staff
  3. Post a project for the open competition crowdfunding campaign
  4. Complete the open competition by raising $1,000 from 20 unique donors
  5. How do I fundraise on the open competition?

In order to reach the goals of the open competition, you must reach out to individuals that are in your networks to ask them to give money to your project through SocietyDevelopment. These can be colleagues, friends, family, volunteers, board members, etc. SocietyDevelopment is here to help you set up a strategy and provide support but we are not promoting your project to donors. SocietyDevelopment is not able to provide you with contact information for potential donors.

  1. How can my donors give to my project in the open competition?

SocietyDevelopment accepts donations made in the following ways:

  • Credit Card: Visa, MasterCard, American Express, Discover, and JCB cards are all accepted, including bank-issued credit cards under those names.
  • Debit Card: SocietyDevelopment does accept debit card donations for the following cards: Visa, MasterCard, American Express, Discover, and JCB. As a note, international debit cards may need to be registered at their local banks in order to be used on SocietyDevelopment. If your donor is having trouble giving, please have them contact their bank.
  • PayPal: Donors can use PayPal from any country in order to make a donation through SocietyDevelopment. It is the easiest way to donate through SocietyDevelopment!
  • cheque: SocietyDevelopment accepts cheque donations for your project as long as they are received by our office at least two full business days before the end of the open competition campaign. cheques should be made out to Society Development Foundation and include your project ID number in the memo line. They should be mailed to SocietyDevelopment ‘s office. International cheques must be at least $200 USD, Nepal cheques must be NPR 1000 or more.
  • Wire transfer: Donors can make donations via wire transfer. SocietyDevelopment is not able to cover the cost of the transfer which can range from $10-$50 or more. We only recommend this option if the donation is larger and it is the only way to donate for that donor.
  1. What are the benefits in becoming a SocietyDevelopment partner?

SocietyDevelopment has a full list of features and benefits available but below are some key features of our platform.

  • Donor Management Tools: When fundraising online, donor relationships are crucial. Through our donation manager you are able to see all of your donations in real-time and send personalized thank you emails immediately. The Project Reports you write are emailed to all of your donors and are posted to your project page for future donors to read. We even offer donors the option to fundraise directly for your project through fundraiser pages. If one of your donors is running a marathon or getting married, they can use SocietyDevelopment tools to create personalized pages to raise funds for you!
  • Corporate partnerships: Each year, SocietyDevelopment works with more companies around the world to help them with their Corporate Social Responsibility (CSR) programs. This means that our permanent nonprofit partners benefit from corporate philanthropy by being on our site. We also manage cause marketing campaigns for companies, resulting in more funds going to our partners through different campaigns.
  • Fundraising training and resources: SocietyDevelopment offers many training opportunities for you to learn more about online fundraising and how to be successful on SocietyDevelopment. We have one-on-one support to provide suggestions and advice for your fundraising. Also, you can check out our online toolkit, which includes video instructions to help you plan a strategy.
  1. Who do I contact if I have more questions about the Accelerator?

For additional information about the SocietyDevelopment Accelerator or fundraising through the SocietyDevelopment platform, you can contact the SocietyDevelopment team at info@societydevelopment.org.

 

Field Traveler Program:

 

  1. Is the Field Traveler Program paid?

No, this position is meant to be funded by the individual. However, SocietyDevelopment does provide a small stipend for specific costs during the trip that associated with completing the role’s goals. Please see the current job description for more details.

  1. Does SocietyDevelopment provide financial support or reimbursement for travel expenses of Field Travelers?

Yes, SocietyDevelopment will provide modest stipend for costs associated with completing site visits to the nonprofit partners, workshops, and other program related costs. SocietyDevelopment also allows travelers to raise funds with a project page on SocietyDevelopment to supplement this program-associated stipend. See job description for more details.

  1. How much should I budget for the Field Traveler Program?

This depends on your travel style and comfort levels. Before applying for a position, we encourage you to take some time to research the cost of travel in the region that you would be visiting. There are so great sites to help you estimate daily costs in countries like this one and this one. Don’t forget to include visa expenses, the cost of vaccines, any airfare necessary, and any necessary medication.

  1. How have other Field Travelers funded their trips?

Past Field Travelers have funded their trips in a whole variety of ways! Many Field Travelers have been fortunate to receive funding through their universities, or other institutions.  Several Field Travelers have used the SocietyDevelopment platform to raise funds from friends and family for costs associated directly to their work with SocietyDevelopment (housing, transportation, workshop materials, etc). For costs associated with travel for pleasure, fundraising sites like gofundme.com can be used to find financial support.

  1. Which countries will I be visiting?

The countries you will visit depend on your field position. Some opportunities already have fixed countries assigned to them. Other positions will be focused on a region (for example: Nepal) and you supervisor will let you know what countries are to be included.

  1. Will I be traveling by myself?

Yes, these trips are conducted individually. However, you’ll have a full team here at SocietyDevelopment to support you and your fellow Field Travelers. We’re just a whatsapp, Facebook, Viber message away!

  1. Does SocietyDevelopment have an office in the country that I will be visiting?

No. SocietyDevelopment’s office is in Kathmandu Nepal. We have contacts around the world to support and help where they can.

  1. What support will I receive from SocietyDevelopment while I am in the field?

SocietyDevelopment’s staff will have once-a-month for individual virtual check-ins, and once a month for a group virtual check-ins for our Field Travelers. We are also in contact with our teams constantly via email, whatsapp, and a variety of other systems. Should an issue arise, or a pressing question comes up, more check-ins can be added. The SocietyDevelopment team is always available to answer questions and provide support!

All this being said, we encourage those that apply to this position to be comfortable working, traveling, and living independently!

  1. Will I have time to see some of the tourist sites?

Yes! We encourage you to take time off and explore the wonderful attractions each country has to offer. Our Field Travelers have hiked to Machu Pichu, rappelled down a waterfall in Uganda, Mount Everest Nepal, explored the Bolivian salt flats, relaxed on the beaches of Southeast Asia, and played with Cameroonian chimpanzees. Just be sure to take pictures!

  1. Do I need to speak the local language?

We highly prefer that Interns have at least some level of proficiency in the local language. This will greatly improve your contact with local organizations and the people. It will also make your time traveling around the countries a lot easier. Some countries do require language proficiency. See current job description for requirements.

  1. Do I need to have previous experience in the area?

No, however previous experience is a plus.

  1. Will I receive training?

You will undergo extensive one week training in our office in Kathmandu, Nepal before you leave. You will learn everything there is to know about SocietyDevelopment,, how to conduct workshops, site visits and you will work with the SocietyDevelopment team to create your travel itinerary. Our goal is to make sure you are fully prepared to answer any questions and meet any problems that could arise while in the field. And the training doesn’t stop there. We’ll keep you updated as your experience continues with any new information and programs that arise.

  1. Do I need to come to the training in Kathmandu Nepal?

Yes, training is mandatory. You will get invaluable knowledge about SocietyDevelopment, conducting workshops and site visits. Furthermore, you will be planning out your trip during these weeks and making the first contacts with organizations in the country you will be visiting. It’s also a great opportunity to get to know the SocietyDevelopment staff, and have some fun! If coming to the Kathmandu Nepal office is a problem, please clarify in your application.

  1. I am not an Nepali-citizen. May I still apply?

Yes, you are welcome to apply. However, please keep in mind that SocietyDevelopment is not able to sponsor a work visa.

  1. How long is the position?

We have short-term (one weeks) and long-term (one month’s) positions. Our short-term positions generally take place during the summer while our long-term positions take place throughout the year.

  1. What are the requirements?

Ideal applicants have experience traveling overseas, a background in international development and/or marketing and fundraising, and relevant language skills. Past Field Travelers have been recent college graduates, masters’ students, and young professionals seeking in the field experience.

 

Field Evaluation Program:

 

  1. How long can I volunteer for?

A minimum of 1 weeks and a maximum of 4 weeks currently although if you really want to spend longer on the programme please get in touch so we can explore what is possible.

  1. When can I volunteer?

Our Evaluation programme runs every months of year. You can volunteer at any time within this period – please specify in your application.

  1. When will the training be?

The training will be spread out across 1 weekend in the Kathmandu, Nepal office.

  1. Where can I volunteer?

SocietyDevelopment currently works in more countries. Please note regional/country preferences on your application form. We try to accommodate your wishes as much as possible although priority must be given to our project needs. We do not send volunteers to any countries at war.

  1. How much does it cost?

We ask for a minimum project contribution of $500 (a non-refundable deposit $200 is payable when you accept your place). Money for accommodation, flights, insurance, vaccinations and other in country expenses are not included in this. Please note that we will try to secure free accommodation from project partners where possible but this is very dependent on project location/availability.

To give you an idea of the overall cost, we estimate the cost of a 4 week trip to Nepal to be $2000, although this doesn’t involve a safari or trip to Zanzibar! We are happy to help you with ideas, tools and training to fundraise for your trip.

  1. How is the trip arranged?

Every volunteer will be actively involved in planning their trip: making travel arrangements, scheduling visits to charity partners, and planning each visit. The number of charity partners that you visit will depend on the length of your trip (we expect one visit will last around 4-5 days).

  1. Are there restrictions on who can apply?

Applicants must be 18 or above and meet the person specification.

  1. If I’m not a Nepal resident can I participate?

If you are an exceptional candidate we can accommodate you, however, we do not cover travel expenses to attend the training.

  1. Do I need travel insurance?

Yes, this is essential. You will need comprehensive travel insurance for the duration of your trip. Evidence will be required prior to departure.

  1. Do I need to know the local language?

No. Knowing the local language is always an advantage, but all of our current partners use English as one of their major languages.

  1. Can I go traveling after?

Yes, of course! You will need to attend an individual debrief within two weeks after you return from your trip.

  1. What if I need a special diet?

This should not be a problem but do let us know if this is the case. When designing your itinerary with us, we will need to consider with our partner projects how this can be accommodated.

  1. Do you accommodate volunteers with disabilities?

Please contact us regarding any specific concerns you may have. We welcome applications from passionate and skilled people from all backgrounds, and you may be the perfect candidate for us!

  1. Do you accommodate volunteers with children?

Please contact us before applying.

 

Contact: the SocietyDevelopment team at +977-01-4251420 or by email at info@societydevelopment.org.

Please note that neither Smart Change nor SocietyDevelopment can provide refunds for donations made through Smart Change. All donations are final and cannot be refunded to your account.